PURPLE NEST FAQs
Do you have availability for…?
You can check availability online by clicking on the booking link on our web page www.nesthostelsvalencia.com. For groups of 8 or more, please email us directly or click on groups booking.
Why can’t I check availability for rooms?
It might be because there is currently no online availability for the requested dates. However you can check later due to possible cancellations , or double check directly with us by e-mail .
Are there any extra costs I should know about?
There are no extra costs, but extras such as padlocks, Internet access, water, beer etc. may be purchased at the Hostel. Towels and safety deposit boxes can be taken by leaving a deposit, with no charge.
What is the cost of one night?
Prices vary according to the type of accommodation desired and the season . When making the reservation on our web site you will be automatically given our best price for the requested date.
I am from outside the European Community, can I stay in your hostel without a passport?
No, due to the regulations of the Spanish police, it is compulsory to have the original passport for the transfer of data and the verification of personal details.
I am a citizen of the E.U. what documentation do I need to be able to stay in your hostel?
Original valid passport or an official national identification document.
Is there a lockout or curfew ?
No, our reception is open 24 hours a day, there is no curfew. There is no lock-out during the day.
What time is check-in /check-out?
Check-out at the Purple Nest Hostel and Red Nest Hostel is at 11h00. We reserve the right to charge up to the full amount of an extra night for late check outs. You can leave your bags for the day in our free luggage storage. Rooms for new arrivals are generally available after 13h00; if you arrive before your room is ready, you may check in at the front desk from 08h00 onwards and leave your luggage in our luggage room. Check-ins before 08h00 wont be able to get into the Hostel. Those with a late flight arrival need no concern, as reception is open 24h, arrivals after 24h00 will have to leave their passports with the night porter and pick it up in the morning.
How do I get there ?
Maps and directions are available by going to our MAPS & DIRECTIONS section.
Do you speak English?
All of our staff speaks English and will be more than happy to help you out with any questions you might have.
I am a travel agent & am interested in working with you.
We welcome the opportunity to collaborate with you. You can email us directly through our web site for further information.
Due to past problems, Travel agents and agencies may NOT book accommodation for their clients using the Nest Hostels online booking engine. Reservations made in this manner will be considered null and void and the responsible travel agent/agency will be blacklisted and, where applicable, prosecuted to the fullest extent of the law. Travel agents or agencies wishing to book accommodation at Nest Hostels for their clients must contact our reservations staff directly.
Due to the amount of false reservations we have received from numerous Rumanian Travel Agencies we are obliged to cancel these reservations according to our illegal immigration cancellation policy. We will also not accept any payments in order to proceed with this booking.
I am interested in exchanging links with you.
Go to www.nesthostelslinks.com and fill the boxes with the correct information
About the reservation system …
Our reservation system is provided by Nest Hostels. Valid credit card details are required to book online. Secure online reservations can be made through our website with valid credit card information including the credit card number, date of expiry, and the credit card owner’s name. On the main page, click bookings & availability.
Can you please send me a confirmation for my visa application?
Under no conditions are we allowed to SEND FAX OR LETTERS for Visa document applications to embassies or consulates.
Do I need to book ahead of time or can I just show up?
We recommend reserving ahead of time whenever possible. Accommodation in high season in Valencia can fill up unexpectedly due to obscure festivals or various events.
Do you accept groups?
Groups of up to 8 people can reserve directly online. On the main page click bookings & availability. For larger groups, please email us directly at email@example.com. Our staff will reply as soon as possible.
I don` t have a credit card; how can I make reservation?
You can make a reservation request by emailing the appropriate hostel (see CONTACT page). Please include your full name, the dates you wish to stay, and the type of accommodations you wish to reserve. Our reservation staff will reply as soon as possible with our bank details in order to transfer the money. (Please note that office hours are from h10-h18, Mon-Sat)
I haven` t received a confirmation.
Your email provider may be using spam filters. Please check your spam folders. If you still have not received your confirmation or if your email provider deletes possible spam, please email the appropriate hostel.
I need to cancel my reservation.
Cancellations are subject to our cancellation policy. Please refer to our General Rules for more details.
Please note that we do not accept cancellations by phone.
Is it safe to book online?
To put it short: yes.
Is my credit card charged ahead of time when I make a reservation?
Payment is due upon arrival in cash or credit card. Please note that the first night will be charge on to your credit card at the time of booking. We require the first night deposit in order to guarantee the arrival, please refer to our cancellation policy as if you cancel within that your deposit will be refunded.
What does it cost to reserve online?
Nothing extra, just the price of your bed, that’s why it is so good to book directly through us!
What is your cancellation policy?
Our full cancellation policy can be found on the booking & availability page.
Where do my personal details go?
Nowhere, which basically says we don’t sell your information to spammers or outside market research companies.
Are dorm rooms mixed sex or single sex?
Both mixed and single dorms are available. If you would like a single sex dorm room, please choose the right room. Please note that availability is subject to demand.
Are private rooms available?
There is a limited number of private double rooms, with availability subject to demand. If there is no availability for private double rooms online, means that there are no rooms available
Do you have rooms with private bathrooms?
Red Nest has no rooms with bathrooms and is composed of communal single sex shared bathrooms. Purple Nest Hostel has some rooms available with bathroom
Do you have single rooms?
We do not have single rooms at this time, but a double room as single use may be arranged. Please email our staff with your request.
How big are the dorm rooms?
Dorms range in size from 4 to 10 people in the Purple Nest, 4 to 12 people in the Red Nest.
What is a Dorm Bed?
A dorm bed is a bed in a dormitory room, a room shared with other people. Dormitory beds are reserved on a per bed basis.
What is a Double room?
A Double Room is a private room for MAXIMUM two (2) people with a double bed. Please be aware that NO TWIN ROOMS are available at the Red Nest, please contact our staff @ Purple Nest should you need one. Double rooms are reserved on a per room basis
What is a Triple room?
A Triple Room is a private room for MAXIMUM three (3) people. Please note that they consist of one Double and one Single Bed. Should you need 3 single beds please contact our reception staff. Triple rooms are reserved on a per room basis.
What is a `Communal` or `Shared Bath`?
`Shared Bath` means that the communal bathrooms and showers are down the hall from your room.
What is a `Ensuite` or `With Bath`?
`With Bath` means that the bathroom and shower are ensuite (in the room).
Do you have lockers or a safe?
Lockers are available free of charge; however you must provide your own lock. Padlocks are also available for purchase at a nominal fee in the Hostel reception. Safety deposit boxes are available free, you just need to leave a deposit
Is luggage storage available for the day I check out?
Yes, you may store your baggage with us for the day free of charge.
Are sheets and blankets provided?
Yes, bed linen and blankets are included in the price. For sanitary reasons, sleeping bags are not permitted.
Are showers included?
Yes, hot showers are available 24 hours a day at no charge to our guests.
Are there any bus maps?
Our helpful staff will be more than happy to indicate the most useful bus lines and metro stops.
Do you do airport pick ups/ drop offs?
We do not provide airport pick ups or drop offs. Public transportation to and from the airports is very cheap and very efficient. Please see the directions page for further details.
Do you have air conditioning/heating?
Purple and Red have heating in every room for winter, in the Red we have fans available and in the Purple there is airco in the rooms. Please note that the heating and airco is on timers in order to conserve energy.
Do you have cooking facilities?
Self-catering kitchens are available in both Hostels. Use of our fully equipped kitchen facilities is free for our guests. The kitchens are open from 8h00 until 24h00.
Do you have Internet access?
Internet access may be purchased at the reception desk. The normal price is 1 euro an hour and is payable by hours. You can use the time either all at once or in several sessions.
Do you have laundry facilities?
We have washing machine and dryer in both Hostels, there are also lines to hang your clothes if you don’t want to use dryers.
Do you have maps of Valencia?
Yes, we provide free maps of Valencia to all of our guests.
Is breakfast included ?
No, but you can use our kitchen to make it yourself.
Is parking available?
Metered parking can be found (with much difficulty) on the streets. There are also a few paid parking garages nearby, which our staff will point out to you.
Is there an elevator?
Yes, there are elevators in both hostels
Cancellation conditions of reservations coming through external online booking engines
Your credit card will be charged ONLY:
1- In case of “no show”, you are subject to the full amount of the first night accommodation.
2- If you cancel or change the date of your reservation with less than 48hrs notice prior to check in time (1pm) of the date of arrival, you will be subject to the first night penalty fee which corresponds to the total of the first night of your original reservation.
Please note payment in cash upon arrival only in euros. No exceptions.
To claim the percentage and the booking fee paid to an online booking company, you must get in contact with them.
Cancellation conditions of reservations coming through our own Web Site.
In case of no show you are subject to the full amount of the first night accommodation, no refunds are available on previous deposits.
You may cancel your reservation without incurring in any penalty by giving no less the 24hrs notice prior to the check in time (1 pm) of the date of arrival, in this case your deposit will be refunded through the same channel you processed the payment with. In case of shorter notice the first night accommodation deposit will be retained with no exceptions. Changes to the date or length of your reservations are also subject to a 24hrs notice prior the check in time of the date of arrival. Further changes once you are already checked in are also subject to the same 24hrs notice policy and also refers to 1pm(Check in time).
Cancellation for group bookings
Specific terms will be set depending on the size of the group, the date and the number of nights of the reservations, and will be notified by e mail each time.
Cancellation of reservations for SPECIAL EVENTS (Fallas, Tomatina, periods with a minimum stay…)
Reservations can only be cancelled by email or fax
Reservations for special events (such as Las Fallas or Tomatina) will be charged fully in advance
There will be no charge to reservations which are cancelled more than a month prior to the arrival date.
There will be a 20% charge due to administration costs for reservations
that are cancelled between 15 days and 1 month prior to the arrival date
There will be an 80% charge to reservations which are partially or totally cancelled between 2 days and 15 days prior to the arrival date.
There will be a 100% charge to reservations which are totally or partially cancelled with less than 2 days notice before the arrival date
General Rules for cancellations
Cancellations must be made by either fax or email.
Reservations made through other websites or agents (i.e. Hostels Europe.com, Hostels.com, Hostels.net, Hostel World.com, STA, VIP, etc.) can only be cancelled through said agents.
In all cases phone cancellations will not be accepted.
No bed for incorrect information. We reserve the right to abandon reservations if the given credit card information is incorrect or false. If the credit card information initially given becomes null or void (i.e.- theft, loss of card), it is the clients responsibility to notify Nest Hostels of said changes before the arrival date. Failure to do so may result in an automatic cancellation of your reservation.
If the personal information given is incorrect (passport, sex, age, nationality etc) we reserve the right to void the reservations
Other important things to know
Check-out is no later than 11am. Late check outs will be charged in any case.
In case you’ll be arriving later than your original arrival time, please let us know as soon as possible so we know when to expect you.
We don’t send fax or letters for Visa document applications to consulates.
Reservations made by Travel agents through our own web booking engine will be considered null or void.
As stated in our Frequently Asked Questions section, due to past problems, Travel Agents and agencies may not book accommodation for their clients using the Nest Hostels online booking engine.
Reservations made in this manner will be considered null and void, the responsible travel agent/agency will be blacklisted and, where applicable, prosecuted to the fullest extent of the law.
Travel agents or agencies wishing to book accommodations at Nest Hostels for their clients must contact our reservations staff directly via email